Established in 2000 as the research and development arm of Telekom Malaysia Berhad (TM), Telekom Research & Development Sdn Bhd (TM R&D) has evolved into a world-class innovation powerhouse. As a key enabler of TM’s digital aspirations, TM R&D pushes the boundaries of connectivity, integrating cutting-edge technologies to enhance customer experiences, optimize business processes, and create new digital business opportunities.
Going beyond conventional R&D, TM R&D helps businesses tackle operational challenges and co-create intelligent solutions tailored for the global market. With a focus on intelligent platforms, Industry 4.0 (IR4.0) technologies, and seamless connectivity, the company is dedicated to building smarter business ecosystems that simplify life and accelerate progress.
A Vision for Innovation and Growth
TM R&D’s mission extends beyond technological advancements—it aims to serve a higher purpose by enriching humanity and driving national progress. The organization continuously innovates to develop solutions that the market cannot do without, ensuring long-term value creation for businesses and communities alike.
Central to its strategy is the ambition to create Malaysia’s next Unicorn—a groundbreaking tech-driven enterprise that will make a significant impact on the global stage. This vision is anchored in three core business pillars: exploratory research, co-creation with industry, and commercialisation.
Since taking the helm in 2016, Dr. Sharlene Thiagarajah, Chief Executive Officer of TM R&D, has transformed the company from a traditional research facility into an innovation leader. Under her leadership, TM R&D has increased its innovation adoption rate from 5% to 100%, generating over RM 2 billion in innovation-driven impact.
Empowering Local Talent, Driving Digital Malaysia
TM R&D’s success is powered by a team of local in-house talents with the expertise to design, create, and implement groundbreaking solutions. Committed to nurturing the next generation of tech leaders, the company offers comprehensive training programs in Artificial Intelligence (AI), Machine Learning, Data Science, and Data Engineering.
By developing all products and solutions in-house, TM R&D maintains full control over innovation, ensuring that each offering is tailored to customer needs. With embedded security, analytics, and AI, its solutions deliver maximum functionality and value.
To date, TM R&D has commercialized 18 products, achieving a 24% compound annual growth rate (CAGR) in revenue since 2019. Seven of these products have been deployed within TM’s operations, while three have successfully expanded into the ASEAN market. The company also holds over 2,800 Intellectual Property Rights (IPRs), reinforcing its position as a leader in innovation.
Technology for the Greater Good
TM R&D’s commitment to innovation was evident during the Covid-19 pandemic when it rapidly developed EWAR, an all-in-one contactless thermal screening solution capable of detecting high body temperatures in crowded spaces. The company also introduced a contact tracing application and collaborated with Malaysia Digital Economy Corporation (MDEC) to launch a Data Exchange Platform, supporting national research efforts in combating the pandemic.
Recognition on a Global Stage
TM R&D’s contributions to technological advancement have earned it numerous local and international accolades, including the Malaysia Technology Excellence Awards, World Communication Awards, TM Forum Excellence Awards, and WITSA Global ICT Excellence Awards. These recognitions underscore its commitment to driving digital transformation, both in Malaysia and beyond.
By flying the innovation flag high, TM R&D is not only positioning Malaysia as a key player in Southeast Asia’s digital economy but also demonstrating how technology and humanity can seamlessly integrate for the greater good. Through visionary leadership and relentless innovation, the company continues to shape the future of digital ecosystems, making life and business smarter, more efficient, and more sustainable.
