Visaya KPO: Award-Winning Business Leadership in Knowledge Process Outsourcing
Visaya Knowledge Process Outsourcing, founded in 2007 and registered in Makati City, Philippines, is a pioneering leader in business leadership within the knowledge process outsourcing (KPO) industry. Specializing in advanced analytics, technical expertise, and industry-specific solutions, Visaya serves 13 client partners across sectors including manufacturing, electronics, healthcare, real estate, retail, publishing, and software. Operating in four core verticals — contact center solutions, healthcare information management, finance and accounting management, and information technology solutions — Visaya’s comprehensive services position it as a top contender for prestigious BPO industry awards and business excellence awards.
A Challenger Mindset in Recruitment
Visaya’s innovative recruitment approach includes the Rural BPO initiative, setting up call centers outside major cities to tap into underserved talent pools. This demonstrates its strong corporate social responsibility (CSR) commitment and aligns with ESG principles by empowering rural communities and promoting sustainable development through infrastructure improvements.
Navigating Economic Challenges and Industry Competition
Launched during the global financial crisis, Visaya’s adaptability has been a key strength. By focusing on the healthcare sector and leveraging the expertise of Filipino healthcare professionals abroad, Visaya differentiates itself as a filipino-owned BPO with a strong cultural identity rooted in malasakit—a Filipino value of care and compassion—further enhancing its recognition in leadership awards within the BPO industry.
A Vision for Sustainable Growth
Committed to becoming a globally recognized Filipino brand, Visaya prioritizes innovation through its Continuous Improvement Program (CIP) and Operational Excellence (OE) initiatives. Its growth strategy is built around customer experience leadership and future-proofing its business model, positioning Visaya for ongoing sustainability awards and business leadership recognition.
Investing in People and Building a Legacy
Visaya places employee development at the forefront, offering extensive internal and external training programs and leadership development through the Visaya Influence Program (VIP). With over 80% of supervisors promoted internally, Visaya demonstrates strong talent development and employee retention practices. The upcoming Visaya Academy will further cement its role as a leader in BPO workforce training.
As a family-owned enterprise, Visaya fosters a supportive work environment with competitive salaries and a culture that treats employees like family, helping maintain top talent and enhance motivation. These qualities continue to set Visaya apart as a business leadership award-winning company in the Philippine BPO sector.
