StarHub Limited

2014

Top Companies To Work For In Asia

StarHub Limited

Top Companies To Work For In Asia

2014

“StarHub employees play as hard as they work. The company engages employees through a good mix of company wellness events, social outreach and environmental activities, initiatives, benefits or perks that are of good quality, promote team bonding and meet employees’ needs

Established in 1998, Singapore-registered infocommunications company StarHub operates in a highly competitive landscape, where success depends partly on how competent and passionate its people are to win and retain customers. As customer service excellence is one focus of StarHub’s marketing strategy -to attract, retain and grow its customer base-its human resource goal is to be an employer of choice for driven, customer-centric people.

This begins with clearly documented human resouroe policies and standards that are easily accessible to all employees via the company intranet.

Job descriptions and scopes are well-defined and StarHub’s meritocratic hiring policy provides equal opportunity to prospective candidates irrespective of race, age, gender or religion.
Merit-based remuneration without discrimination remains an essential element of StarHub’s compensation policy. As such, its compensatiAn and benefits policies-designed to attract, retain and motivate employee talent-are based on merit, skills, qualifications, relevant experience and performance.

To align corporate objectives with individual goals, StarHub, which has 2,723 employees, carries out formal appraisals biannually. These enable supervisors to provide feedback to, coach and develop employees so as to guide and equip them in accomplishing their work objectives. The appraisal also allows employees to provide feedback to their supervisors, hence ensuring an effective two-way communication process.

Apart from determining performance rewards, StarHub’s appraisal system also actively seeks to identify employees’ development needs and career aspirations, as well as develop necessary plans to meet these goals.

This is because employee development is an important aspect of StarHub’s people management strategy. The main objectives of its Learning & Development Framework are to build and maintain an engaged and motivated workforce, build leadership quality for the future, and identify and equip employees with critical technical skills which are required to meet current and future business challenges. Specific sets of Key Programmes have been developed for various job categories to meet their specific learning needs. Attendance in these courses is actually one of the criteria for promotion. Other than in-house training programmes, StarHub employees are also provided sponsorship opportunities for attending functional skills training,
overseas training and conferences, certification courses and executive management programmes. The company spent S$2.5 million on training in 2013 compared with $1.5 million in 2012. Per trainee expenditure for 2013 was $1,368.

StarHub employees play as hard as they work. The company engages employees through a good mix of company wellness events, social outreach and environmental activities, initiatives, benefits or perks that are of good quality, promote team bonding and meet employees’ needs.

As firm believers in family time, the company does not encourage employees to work outside of office hours. The company even gives staff early release from work on the last Friday of every quarter, so that staff can spend more time with their loved ones, friends or just to recharge and rejuvenate themselves. It also allows staff early release before certain festivals such as Chinese New Year, Deepavali, Hari Raya Puasa and Christmas. The company feels that it is the familial concept, nurturing environment and lively atmosphere found there that has led to StarHub being recognised as one of the best companies to work for in Asia.

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