Sri Lanka Telecom has in place a code of conduct that contain guiding principles for employees that outlines their responsibilities when carrying out their duties with personal and corporate integrity, more so when interacting with customers, suppliers, competitors and the community. The company also has an Energy Policy in place.

As these community care initiatives and projects are carried out, one intangible benefit is the fostering of a culture of community service amongst Sri Lanka Telecom staff. Activities are often initiated and organised by employees, reflecting the ingrained culture of communal responsibility within the organisation; emails are circulated to inform and canvass peer support or by broadcasting in the company’s bi-monthly magazine. Motivation and encouragement are then spread company-wide via these channels, prompting future community projects. Sri Lanka Telecom being socially aware on such an organised scale has resulted in the company’s employees finding an avenue for them to express themselves outside of their formal roles, to such an extent that sensitivity to social needs has become part of the corporate culture, bringing another dimension to the way the company interacts and serves communities.