Determining factors in setting annual sustainability targets and goals include current needs, feedback from stakeholders and partners, available budget, the Dow Jones Sustainability Index criteria and the Environmental and Transportation targets as set by the Group. KTAXA and all AXA entities are measured annually using the Dow Jones Sustainability Index questionnaire, a self- assessment tool that analyses more than 70 factors (23 of which pertain to personnel development) related to a broad set of sustainability criteria.

KTAXA employees number 1,096, with 676 women team members. In 2018, its turnover rate was 12.6 percent, which is lower than the Thai insurance turnover rate of 14 percent. This is attributed to the company’s stellar human resources programs, which include leadership development programs for staff at all levels, sales excellence, technical and business excellence courses, and Thai and English classes. Digital learning is supported by AXA University which partners with five global institutes of learning who offer gamification and virtual learning for new skills to be learnt anytime, anywhere. The company also fully supports personal development with career counseling and mentoring programs. Above all, executives are encouraged to look outside themselves and their own objectives in order to be more supportive of customers, co-workers, managers, and their direct reports, in order to become more successful.

To ensure work-life balance, KTAXA organizes an all-expenses paid annual weekend away company outing, and separate family outings. The company also offers yoga and Zumba classes, as well as massages with visually impaired therapists on site. The insurance giant also encourages employees to volunteer and work together to support less privileged communities through the Hearts in Action program. This not only promotes philanthropy in the organization, but also provides opportunities for staff to become friends. KTAXA believes that people are more committed when there is a process for them to contribute their ideas and suggestions.