With their keen foresight and dedication to providing high quality services, the company encourages employees to strive for continuous development and improvement in their skill sets and careers. Whether fresh graduate or industry veteran, KLCCP helps employees get to the next stage of their careers by developing employees based on their strengths. Setting aside three percent of their manpower budget for training purposes alone, this organization has provided experiential learning, individual performance contracts (IPC), coaching, skill development workshops and developmental programs for their employees’ individual development. Workers are also offered education assistance incentives to further their studies in college or university in order to obtain further skills for their careers. By having a ‘hire to retire’ mindset and finding the right people, leaders and environment, the company continues to retain experienced and skilled employees, and easily attracts a highly qualified and motivated new generation of professionals. In fact, KLCCP has been recognized as one of Malaysia’s 100 best graduate employers, and is known as a company which cultures dynamic, talented and dedicated workers.
KLCCP’s growth mindset of self-improvement in all aspects can be found in all segments of the corporation due to their honest and open feedback culture. Every employee can find their voice in open platforms provided, such as regular townhall meetings on all different levels, and their company’s own HR careline, where discussions, updates and constructive feedback is given. Tying all of these areas together is an intranet portal that provides and maintains a continuous, fluid flow of information to every member of the workforce. Information includes human resource policies, employee’s handbook, training program calendar, forms and guidelines. To ensure optimum efficiency, the company’s human resource department often conducts surveys, engagement sessions and calculates turnaround time for each transaction. With this fluid and transparent communication, KLCCP overcomes any flaws swiftly while maintaining an impressive employee engagement score of 71 percent in 2015. In 2018 the company’s scores soared to 85 percent, well above the industry’s benchmark of 65 percent.
