Where care is a way of business.
Inspiro Relia, Inc. (Inspiro), a Philippine-based company established in 2004, delivers multilingual, end-to-end, value-driven customer experience (CX) solutions to the world’s leading brands, enabling its clients to optimize processes by delivering continuous and profitable growth.
Inspiro, a wholly-owned subsidiary of Relia, Inc., a member of Japan’s Mitsui Group, is an outsourcing specialist with a global network of 32,000 customer champions across 51 strategic locations, including North America, Latin America, Europe, and the Asia-Pacific region.
At Inspiro, emphasis is placed on cooperation and synergy, heeding the adage that “the whole is greater than the sum of its parts.” Inspiro strongly believes in the culture of ‘malasakit,’ the Filipino word for genuine care and compassion. Befittingly, the company’s motto is “TEAM is MoRE,” an acronym for Trust, Excellence, Accountability, Malasakit, Meritocracy, and Respect.
As such, Inspiro invests heavily in creating a conducive environment for its employees, allowing them to grow personally and professionally. The unprecedented growth experienced by Inspiro is a testament to the success of its progressive policies.
As part of Inspiro’s mentoring culture, feedback programs are conducted for supervisors to instill a standard coaching framework across the organization. The company has also taken a resolute stand against discrimination and works towards promoting diversity and equal opportunities through the staff hiring process.
Inspiro gives equal working opportunities to everyone regardless of gender, race, religious belief, class, and physical well-being as long as the individual is qualified for the job and the position. Indeed, Inspiro prides itself as an Equal Employment Opportunity Employer.
Notably, women comprise 60 percent of Inspiro’s workforce, on top of a thriving LGBTQIA+ community. Moreover, policies are promoted to favor employment and growth opportunities for disadvantaged social groups in all the countries Inspiro operates.
In addition to implementing inclusive employment strategies, Inspiro acknowledges that recycling is good for the environment. Accordingly, the company’s IT and non-IT items are disposed of through a bidding process to existing accredited scrap buyers, who handle the appropriate disposal of these assets.
Inspiro follows the prevailing protocols of the Department of Environment and Natural Resources for the disposal of hazardous waste. The company has also pledged to do more complex, mechanical recycling in the future. Additionally, Inspiro chooses environmentally friendly lights for its workspace. The company has committed to change lighting fixtures in all its sites to LED (light-emitting diodes).
Inspiro has several unique Corporate Social Responsibility (CSR) projects mainly initiated and funded by its employees. The company conducts various fundraising efforts annually to assist beneficiaries ranging from orphanages, senior citizens, and animal sanctuaries, amongst others.
Inspiro’s culture of learning and development is one of its fundamental drivers of growth. Inspiro offers targeted training through various programs to help employees take their careers to the next level.
The Core on Demand program adopts the Leadership Pipeline Model, pioneered by Walter Mahler, as a paradigm to ensuring that leadership is constantly groomed from within Inspiro through a structured developmental path.
The Serenity on Demand program allows employees to join activities that help them balance their professional and personal lives. Finally, Health on Demand is a program that helps to ensure all employees’ good health and well-being while at work.
These initiatives have proven their worth since, at the onset of the COVID-19 pandemic early last year, Inspiro quickly transitioned to a hybrid operating model, which allowed it to keep a skeletal workforce in its brick-and-mortar sites while the rest transitioned to a work-at-home setup.
Inspiro also conducts regular reviews of its Emergency Response Plan (ERP), which provides a framework for continuing operations while ensuring the safety and well-being of its employees during adverse conditions, such as typhoons and earthquakes.
“Inspiro’s people-centric policies have made it one of the most laudable corporations reviewed this year. The efforts it has made to build a business from its people have paid off well in the trial of fire that was the Covid 19 pandemic.”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group