“Harnessing the Power of An Indestructible Culture of Excellence“
The Philippines’ leading telecommunications provider Globe Telecom Inc. builds a high-trust culture by doing a Globe of Good.
The world of work is constantly evolving, more so now than ever as the COVID-19 pandemic has reoriented what our professional lives look like, what we expect from our employers, and whether or not they help us build a professional foundation that sets us up for success, both within the company and beyond. On that note, there is no other corporation more worthy of being recognised as Asia’s Best Workplace of the Year than Globe Telecom Inc.
Globe Telecom Inc. – better known as Globe – is the Philippines’ leading provider of telecommunications products and services, and caters to over 76 million subscribers. Beyond telecommunications, Globe serves Filipinos across other areas through several subsidiaries and affiliates, ranging from a micropayment service and a film and television production arm to the company’s own corporate incubator, amongst others.
Driven by its purpose to treat people right and create a Globe of Good, Globe aspires to forge wonderful and fulfilling experiences for its customers and does so by enabling them with the power of choice, making their lives better across all facets through its extensive suite of products and services.
Globe’s culture of excellence begins with its sustainability strategy that is built upon the 10 United Nations’ Sustainable Development Goals (UNSGDs), guided by the 10 UN Global Compact Principles. Along with national development priorities, Globe contributes towards the advancement of these goals and has joined hands with partners and regulators in its endeavour to broaden its impact on societal progress and economic development.
As an inclusive organisation, Globe practices effective stakeholder engagement in order to translate their needs into organisational goals as a basis for strategy development. The company reinforces its sustainability efforts through the governance and oversight of its Board of Directors which are supported by Board Committees alongside a sustainability team that ensures Globe does its part in recognising its environmental and social impacts as well as in carrying out responsible business operations. Globe has also signed on numerous commitments and affiliations in alignment with the national climate action agenda to work towards decarbonising the Philippines’ economy by 70% by 2030.
With regards to its outstanding corporate culture, Globe consistently develops upon its organisational capacity and structure to empower, focus and engage its workforce of over 8,000 employees, dubbed Ka-Globe. On top of its people-centric approach, Globe prioritises workplace diversity, just compensation and benefits, safety and wellbeing, human rights, and the learning and development of every employee, so much so that it maintains a significantly low turnover rate.
Aside from nurturing a strong performance-driven culture, Globe adopts a total rewards approach to drive the Globe employee experience. This approach is operated on a single-platform-differentiated-application to accommodate different talent segments, taking into consideration the sensitivities surrounding employee lifecycles and experiences while championing transparency, clarity and consistency in the reward delivery.
Globe has also integrated policies, practices and initiatives to foster a diverse and inclusive workplace. The company has a zero-tolerance policy towards child and forced labour, the violation of rights of indigenous people or children, and discrimination based on age, gender, marital status, sexual orientation, personal beliefs, religion, and politicial affiliations. Globe further supports the LGBTQ+ community by extending similar benefits to same-sex dependents of its LGBTQ+ employees, and also via internal communications, a support group and webinars tackling LGBTQ+ issues.
A similar blueprint is mirrored across Globe’s value chain. Through socially responsible procurement practices, vendors go through a comprehensive accreditation process which includes an assessment of their legal, technical and financial capabilities as well as safety, health and environmental policies. The Globe Supplier of Ethics further establishes standards of quality and business integrity to ensure that working conditions are safe, that workers are treated with respect and dignity, and that business operations are environmentally responsible and conducted ethically.
In supporting its employees in their professional growth journey, Globe provides various avenues for training and development through Globe University, which has five academies, and Newton – an online learning system established at the start of 2020 in light of the COVID-19 pandemic. Globe additionally encourages them to take the “driver’s seat” when it comes to their development, and supports their career progression through an Individual Development Plan and its Everyday Leadership program.
On a holistic level, Globe ensures the all-round wellbeing of its employees while remaining in compliance with workplace safety regulations, on top of the implementation of Occupational Health and Safety (OHS) programs. Additional health and safety measures as well as benefits were also offered to employees in response to the COVID-19 pandemic. Amongst them include enhanced existing medical insurance coverage, best-in-class healthcare services, a dedicated helpdesk and suite of tools to support screening and contact tracing, and a chatbot.
Additionally, Globe helps its employees balance their personal and professional needs by creating a conducive work environment that enables a free exchange of ideas, fosters collaboration as well as innovation, and equips them with digital tools to enhance workforce efficiency, and focusing on employee learning, development and growth to hone their innate talent and empower them with new skills. Globe further takes into account social, emotional, mental, financial and physical parameters with the integration of initiatives such as virtual workout sessions, webinars, and therapy sessions.
Supplementing these initiatives are numerous provisions of support, including employee engagement activities, programs and events, forward-thinking innovation-based tools and programs, a corporate incentive plan, other relevant benefits tailor-made to their needs, and volunteerism activities that allow Globe’s employees to give back to the nation.
It is a big challenge to build a high-trust culture that is great for employees, and Globe has risen to the occasion in showing other organisations that it is possible and desirable to create a great workplace for all. It can be said with certainty that the award-winning company has thoroughly embedded The Globe Way, and this can be attested by the company’s results from its 2020 iSpeak sustainable engagement survey, which witnessed a 99% participation rate and 93% engagement score despite being conducted on the onset of the pandemic.
“The attention that the management team at Globe Telecom Inc. pays to the health and welfare of its employees and other stakeholders is extraordinary. Inclusion has been taken to a whole new level and before it became en vogue to do so, Globe Telecom Inc. has listened and has taken authentic strategic, meaningful actions to redefine what it means to have a culture of excellence.”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group