In the Philippines, Genpact operates in Alabang, Quezon City and Bataan. During its ten years here, Genpact has consistently demonstrated competitive retention rates in the BPO (Business Process Outsourcing) industry. It has managed to overcome the industry’s main challenge of high attrition rates with the help of an integrated approach that interlinks talent development, cultivation of employee engagement and boosting of performance levels.

As an organisation which values its employees as its biggest asset, Genpact puts a great deal of emphasis on investing in their personal and professional development, It track attrition, internal job rotations, rewards and recognition, Education@Work and employee engagement across all levels, in order to measure and determine the overall health of its various employee initiatives.

The company has a high-performance employee acquisition, retention and training programme that delivers best-in-class service through best-in-class talent. Genpact also keeps its fixed-salary ranges close to the market median and a gives its employees a substantial part of their compensation through performance-linked incentives which are both monetary and non-monetary. ‘Cheers’ is a company catalog redemption programme that rewards outstanding employee contributions. Managers are allocated ‘Cheers’ points, which they award to their team members. Employees can redeem these points for gifts from the Cheers catalog.