Concentrix

2016

Top Companies To Work For In Asia

Concentrix

Top Companies To Work For In Asia

2016

Concentrix

“Allowing employees the opportunity to be partners in culture-building is also another focus for the company, as part of their efforts in retention. The HR department looks at adaptive skills training as well as encouraging mobility – both vertical and horizontal – with which to expand employees’ expertise levels.”

Concentrix, based in Philippines, proclaims itself as “different by design” and has proven it as demonstrated by the many awards the company has won for their clients, which make up some of the biggest brands in the world. The company, which offers (among other services) solutions in customer relationship management, administration, transaction processing and outsourced service solutions to enable improved revenue generation customer experience and service optimization has won the 2015 Individual Contributor of the Year Award at the International ICT Awards, the 2015 Gold Award for Innovation and Customer Service at the Stevie Awards, the 2015 Award for Excellence in Culture Creation at the Golden Globe Tiger Awards and has been named one of 2016’s Dream Companies to Work For at the Asia Best Employer Brand Awards.
This is only to name a few of the many accolades received by Concentrix, which has over 90k staff worldwide and 22k employees based out of Philippines. To constantly rise to the challenge of being one of Asia’s most preferred employers, the company must continually focus on retaining the talent and loyalty of tens of thousands of staff. To do so Concentrix strategy is based on a holistic approach through employee financial health via bonuses (retention, monthly, annual), incentives, allowances and benefits for both employees and dependents, as well as employee wellness through health and medical coverage plus a state-of-the art facilities provided to the staff, which includes clinics housed by nurses/doctors, gym, recreational areas, cafeteria, shower suites and sleeping areas. Concentrix also has in place various employee recognition programmes to celebrate exemplary and meritorious performance, along with the embrace of culture.

The company is active in instituting many awards and organising many teambuilding activities such as the Circle of Excellence Award, self-defence classes, health fairs, bazaars, musical events, Family Days, the President’s Club and so on. The list of interesting group activities is long, diverse and varied and is a reflection of how much engagement Concentrix is willing to undertake in order to foster that culture of closeness and cohesion among its workforce.
Concentrix is also heavily invested on developing leaders with over 360 COPC registered coordinators, over 700 Six-Sigma yellow belt / green belt trained which is of the the highest, if not the highest in the industry.

External training programmes are provided for, too, such as the Harvard Manage-Mentor programme, Toastmasters, Brand Innovation and Design and Project Management Professional Training. This reflects the company’s deep commitment to helping their workforce grow in multiple directions.

There is a culture of participation, of trust and of transparency at Concentrix. Townhall meetings are conducted at different levels; with all of the company’s businesses and functions conducting their respective townhall meetings to discuss their teams’ state of affairs. The Country Manager makes a concerted effort to hop to different sites to conduct country-level townhall meetings to share information such as updates, organisational changes and financial state.
Allowing employees the opportunity to be partners in culture-building is also another focus for the company, as part of their efforts in Employee Retention. Concentrix also looks at adaptive skills training as well as encouraging mobility – both vertical and horizontal – with which to expand employees’ expertise levels. In one year alone there were over 2,000 promotions for staff. The Human Resource policies, culture and perks in place at Concentrix also reflect the company’s acknowledgment and respect for diversity in the workplace.

Diversity itself is listed as the top aspect that employees value most about working at Concentrix. The opportunities offered for learning and development as well as employee engagement activities make up the other two of the top three aspects employees valued most about working there, according to the Annual Staff Survey.

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