Town hall meetings are carried out at different levels. All the businesses and functions conduct
respective town hall meetings to discuss their teams’ state of affairs. The Country Manager
travels to the different sites to conduct the country-level town hall meetings and shares
updates, organisation changes and country financial status. The President also steers the
monthly country and/or geo leadership meetings. The President provides the financial health of the company, shares organisation-wide highlights and more importantly, witnesses the presentation of
the Unsung Heroes for the month. Unsung Heroes are employees world-wide who exhibit exemplary
performance and manifest the value statements of the company.
The Philippines office has promoted nearly 2,900 staff members in the past year. To communicate and provide self service to its 24,465 talented and largely millennial staff, the corporation created the eCare app, which allows staff to access healthcare information and submit claims globally. All Human Resources policies and standards are documented online, and is thus easily accessible to all staff via the app. The Philippines office’s voluntary staff turnaround is on a downward trend. As of July 2017 staffing has shown a 23.40% reduction from the company’s Q1 baseline, a figure which is lower than the industry average.
All Philippines employees are offered the Learn to Learn module, University Linkages courses, Life in the BPO Industry and Surviving the First Six Months at Work. External training programs include Harvard Manage Mentor, Toastmasters, Developing Web Applications and Services in ASP.NET, Warehouse and Inventory Management Training, Brand Innovation and Design, the 17th Marketing Diploma, Category Management and Software Testing among others.
Internal Training offers leadership courses such as Brilliant @ the Basics, Coach to Lead, Learn to Lead,
Delivery Leaders Programme, Top Talent and Succession Planning Framework. All employees are offered the Learn to Learn module, University Linkages courses, Life in the BPO Industry and Surviving the First Six Months at Work. External training programmess include Harvard ManageMentor, Toastmasters, Developing Web Applications and Services in ASP.NET, Warehouse and Inventory Management Training,
Brand Innovation and Design, the 17th Marketing Diploma, Category Management and Software Testing among others.
Other employee commitment and engagement perks include Family and Theme days, team building, BPO Radio Voice Wars, Payday Bazaar, Halloween Trick or Treat and Family Fun Run, year-end activities and birthday goodies. Employees are also invited to be part of financial awareness fairs, health screenings, vaccination programmes, self-defense classes, participation at the Metro Manila Pride March, and a variety of fitness classes. They also incentivize employees with perks via partnerships with numerous establishments nationwide and have brokered preferential rates with banks for staff home, car and personal loans. There is also an established practice of rewarding loyal employees who have clocked one, five and ten years of service, along with awards for excellence, top performers, most outstanding employees and unsung heroes.