Town hall meetings are carried out at different levels. All the businesses and functions conduct respective town hall meetings to discuss their teams’ state of affairs. The Country Manager travels to the different sites to conduct the country-level town hall meetings and shares updates, organisation changes and country financial status. The President also steers the monthly country and/or geo leadership meetings. The President provides the financial health of the company, shares organisation-wide highlights and more importantly, witnesses the presentation of the Unsung Heroes for the month. Unsung Heroes are employees world-wide who exhibit exemplary performance and manifest the value statements of the company.

The Philippines office has promoted nearly 2,900 staff members in the past year. To communicate and provide self service to its 24,465 talented and largely millennial staff, the corporation created the eCare app, which allows staff to access healthcare information and submit claims globally. All Human Resources policies and standards are documented online, and is thus easily accessible to all staff via the app. The Philippines office’s voluntary staff turnaround is on a downward trend. As of July 2017 staffing has shown a 23.40% reduction from the company’s Q1 baseline, a figure which is lower than the industry average.

All Philippines employees are offered the Learn to Learn module, University Linkages courses, Life in the BPO Industry and Surviving the First Six Months at Work. External training programs include Harvard Manage Mentor, Toastmasters, Developing Web Applications and Services in ASP.NET, Warehouse and Inventory Management Training, Brand Innovation and Design, the 17th Marketing Diploma, Category Management and Software Testing among others.