“Manulife is committed to building a healthier and better financial future for Cambodians, especially the emerging middle class in the age group of 25 to 50. We have insured nearly 90,000 lives, with the total sum assured of nearly US$2 billion. Our initial challenges were the setting up of a new industry, winning the trust of Cambodian customers, and building a passionate team. Through these challenges, I’ve learnt to empower, trust and put customers at the center of everything we do,” reflects the UK-born Elliott, who believes in in the power of his empowered team to change lives.
“The engagement rate of our employees is one of the highest in the region. The result shows that they have clear direction, are empowered to take action, able to contribute to our success, are encouraged to collaborate with other teams, and so are more innovative and responsive in meeting the needs of the customers. I’m a visionary leader and I lead with collaboration.
This style has developed through the understanding that I can’t be successful when my team is not successful. My job is to help them solve problems and therefore become successful. Decades ago, people stayed with one company for their entire career. Nowadays, with globalization, jobs are easier to find and skills are also transferrable. It demands leadership to build and retain a great team. Successful leaders are those that have high engagement with the staff. That, in return, generates high engagement with the customers,” shares the Methodist College Belfast-educated CEO, who admires Winston Churchill and Margaret Thatcher for their clear vision and focus on execution.
“Good HR always have fingers on the pulse of staff. This allows the staff to think independently and tell the bosses things they don’t want to hear,”