“Never Growing Complacent“
State-owned enterprise PT Kliring Berjangka Indonesia stays number one by way of innovation.
Otherwise known as KBI, PT Kliring Berjangka Indonesia (Persero) was established in 1984. The state-owned enterprise (SOE), with its shares wholly owned by the government, is engaged in the clearing settlement and guarantee for commodity futures trading and other derivatives business, settlement guarantee of commodity physical market transactions, and the administration of warehouse receipt and warehouse receipt derivatives.
Due to its broad portfolio of financial services, KBI’s clientele varies depending on activities. The majority of its clients under commodity futures trading are brokers and traders, whereas under the physical commodity market, like in tin, its clients are trading participants. Meanwhile, for the administration of warehouse receipt and warehouse receipt derivatives, KBI’s clients comprise commodity owners and warehouse managers.
Celebrated for its exceptional customer service, KBI maintains its position as the only state-owned enterprise in Indonesia carrying out commodity futures trading, which is not only particularly niche but is also a nascent industry in the country with immense growth potential. As the market leader within the industry, KBI also differentiates itself through its devotion to prioritizing future-forward innovation across its operations and services in entirety.
As a matter of fact, the most substantial change the enterprise has had to cope with thus far was remodeling the business from a clearing enterprise implementing digital technology to a digital enterprise that holds a clearing license. KBI understands that a digital mindset is mandatory in today’s technology-driven business landscape, and recognizes the cruciality in supporting its employees to develop a digital-first approach no matter what role they play.
Amidst volatility, uncertainty, complexity, and ambiguity as well as constant digitalization, in which the enterprise anticipate will be huge challenges in the next 5 years, KBI asserts that it will continue fortifying the competencies and capabilities of its employees in regards to digital technology. Additionally, the enterprise heavily leans on its corporate governance principles, which are centered on transparency, accountability, responsibility, independence, and fairness.
Being a state-owned enterprise does give KBI an upper hand as compared to other privately owned companies as it elicits higher public trust, and yet complacency has never been an option for the enterprise. To that end, KBI relentlessly strives to stay number one and works to continually play an integral role in improving Indonesia’s economic services as a whole while adding consistent value across all of its stakeholders.
KBI’s top milestones encompass obtaining licenses as a tin and digital gold physical market clearing house and institute respectively, and winning multiple accolades, namely The Best SOE by Investor Magazine, The Best Corporate Social Responsibility at the SOE Corporate Corporation and Sustainability Summit, and The Best AKHLAK Award by the SOE Ministry. The enterprise’s quality management and information security systems are also accredited by ISO.
As a responsible leader, KBI does not take its human capital lightly and offers various compensations to its employees, including sizable performance benefits. Along the same lines, the enterprise inculcates a growth culture through comprehensive learning and development programs focused on both hard and soft skills. It is no wonder that the enterprise has managed to keep its employee turnover at a minimum, owing to high levels of employee satisfaction.
Corresponding to its efforts in instigating big picture impact, KBI also invests its resources in being socially responsible through its flagship CSR program aimed at creating shared value. Working hand in hand with surrounding communities, KBI diligently comprehends their specific needs and addresses them accordingly. On top of that, the enterprise carries out its CSR activities in line with global sustainable development goals.
Acknowledged by ACES as one of Asia’s Leading SMEs, KBI divulges that the enterprise will persist in boosting its contributions to the society and Indonesia, particularly through the prioritization of innovation to disrupt the industry, as it sets its sights on becoming the best commodity and financial transaction settlement guarantee company in the country.
“Stagnation and complacency can be the single most dangerous threat to any business. That is to say that you should always be improving. As one of Asia’s Leading SMEs, PT Kliring Berjangka Indonesia proves that the value of such financial services runs much deeper as the enterprise continues to create an impact that is much bigger than itself.”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group
“Innovating never goes out of fashion. PT Kliring Berjangka conscientiously aligns its future-forward tech goals with its corporate governance principles and takes very seriously its role as a market leader in commodity futures trading. We cannot wait for the enterprise to break new ground, particularly within the financial services industry in Indonesia.”
Dr. Jayanthi Desan, Lead Jury, ACES Awards