“Every Filipino’s bank. “
Taking financial care of the Philippines for over a century.
Philippine National Bank (PNB) was established by the government of the Philippines in 1916 in Metro Manila, Philippines. PNB is the country’s first universal bank and is one of the largest privately owned Philippine commercial banks. PNB became fully privatized in 2007.
As an instrument of economic development, PNB led the industry through the years with its agricultural modernization program and trade finance support for the country’s agricultural exports. PNB has the largest number of overseas offices and one of the largest domestic branch networks among local banks.
For more than a hundred years, PNB has established itself as a Bangko ng Bayan (Bank of the People) – a stable, reliable, and service-oriented financial institution serving generations of Filipinos anytime, anywhere in the world. They believe in the right to prosperity for all as they support their customers, employees, shareholders, and communities on their road to success and wealth creation.
Practicing their way of service termed malalapitan (approachable), they remain a customer-centric organization with a passion for financial growth, innovation, and service excellence. They are committed to the highest standard of professionalism and integrity. Their strength lies in their ability to work as an integrated, cohesive entity and they strive to become an employer of choice and a true partner in nation-building.
PNB provides a full range of banking and other financial services to its customers through its Head Office, over 600 domestic branches and more than 70 overseas branches, representative offices, remittance centers, and subsidiaries in several locations in the United States, Canada, Europe, the Middle East, and Asia. Their customers include corporations, small and medium markets, retail customers, and various government units and agencies.
PNB pioneered efforts in the remittance business and has also introduced many innovations such as Bank on Wheels – a vehicle built to be a roving ATM; computerized banking; Automated Teller Machine (ATM) banking; mobile money changing; domestic traveler’s checks; electronic filing and payment system for large taxpayers; and Unit Investment Trust Fund (UITF) ATMs.
When the COVID-19 pandemic hit the country, the banking sector proved that they were not only resilient, but even thrived in the most challenging times. PNB operated swiftly and implemented business continuity plans during this period, realizing that it was important to keep serving clients given that they provided essential services as economic front-liners.
PNB also saw an increase in customer preference for online banking amidst the health and safety concerns. To address this need, they launched their web-based, online account opening platform in June 2021. With this, customers are now able to submit the needed identification and information online, and PNB branch personnel can now facilitate the know-your-customer (KYC) process through videoconferencing. They also re-launched the PNB Digital App during the first half of 2021 with better features and enhanced online security.
Even during the height of the pandemic, PNB garnered numerous awards, including The Asian Banker Leadership Achievement Award as “Best Managed Bank during COVID-19” and “Best CEO Response to COVID-19” as well as Asiamoney’s Private Banking Awards for “Best Bank for Investment Research in the Philippines”.
In addition, as a testament to their commitment to the professional and personal growth of their employees, PNB was identified by professional networking platform, LinkedIn, as the #1 workplace in the Philippines to grow one’s career.
For PNB, a win at the ACES Awards will go a long way in solidifying their reputation as a sustainable and trustworthy financial company that delivers on their promises, and will be a boost to employees’ morale and motivation as it acknowledges their contribution to PNB’s success.
“There is a distinct difference in the way banks in developing nations are utilized as opposed to their financial counterparts in developed nations. In PNB, there remains a sense of community, and neighborliness in the way Filipinos perceive their bank, which enables a solidarity in nation-building which is very heartening to experience.”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group