KDN places strong emphasis on keeping up with fast-moving digital advancements, while upholding their core values. Hence, they place strong emphasis on training and development programmes where employees are sent abroad to international trainings and seminars on product innovation, research and development, digital marketing and Internet Technology.

“I have developed ‘Value People’ as a strong character trait that leads to success in business,” states Ausanee. This value is translated into the company’s people development programme, and has contributed directly to their success in retaining staff despite the high turnover ratio of manpower faced by the F&B sector. This is despite Thailand having the lowest unemployment rates globally. The company’s development and training has made positive headway in overcoming this challenge, and has confirmed that by increasing their people’s knowledge and skill, staff become more pro-active and stay with the company longer.

On being resilient to economic downturns and storms, Ausanee believes that the key lies in the company’s financially stability. This can only be achieved through careful selection of locations, feasibility studies and being in control of the profit and loss of all locations.