A degree holder from the Peradeniya University, Sri Lanka, Mr. Durairatnam effectively noticed the potential of new technology, cards, SMEs, and international trade early on and drove the implementation of a semi-automated infrastructure in the Bank through ATMs, investments in SMEs, the establishment of international networks, implementation of new innovative technologies, and much more. Under his guidance, Commercial Bank launched many innovative products and services, some of which are first of its kind in the South Asian region.