“Building efficiency, negating global distances.”
Leading in Flatworld style.
Flatworld Solutions Inc. (Flatworld) is a global corporation offering solutions in information technology (IT), business consulting and outsourcing services. Founded in 2002 and incorporated in 2004, Flatworld aims to use technology to equip and enable businesses to build efficiency, negate global distances, save time, and improve their bottom lines. Flatworld operates across geographies, with sales and delivery centers in India, the Philippines, United States, United Kingdom, Kenya, Bolivia, and Colombia. These offices provide strategic support and placement of personnel for customer-enhancing solutions. In 2013, Flatworld Solutions (Philippines), Inc. (Flatworld Philippines) was launched in Davao City to provide world-class IT-Business Process Management Solutions. In just a span of six years, Flatworld Philippines has grown to over 1,200 employees.
Flatworld is an ISO 9001:2015 certified organization which meets stringent global quality standards in all its service offerings. It is also certified ISO/IEC 27001:2013 for its IT and IT enabled services including business consulting, technology solutions, software development, online marketing, and business outsourcing services, such as mortgage, call centers and healthcare. As a technology services outsourcing company, Flatworld strives to keep information assets secure under all circumstances and takes stringent measures to ensure the same. The information security management system (ISMS) certification highlights the fact that the people, processes, and the IT systems in Flatworld conform to the standard risk management process prescribed by the American International Accreditation Organization (AIAO-BAR) and follow a systematic approach to managing sensitive client information.
Having a combined experience of over 16 years in the global IT industry, Flatworld has refined systems, processes and best practices to provide consistent and high-quality tailor-made solutions to enterprises worldwide.
Flatworld’s customized project management and automation platforms make it easier for customers to access data, and outsource their requirements to the company. With its system in place, some of the factors giving Flatworld its competitive edge are fast project turnaround time, substantial cost savings, strict adherence to International quality standards, and significant increase in business revenue and productivity.
However, according to Flatworld’s Chief Executive Officer of business solutions, David Antony, the two main factors which differentiate the company from its competitors are the global delivery centres and experienced teams. Flatworld has a dedicated project management, transitions and customer engagement team available 24 hours a day, who are multi-lingual and multi-specialty with excellent communication skills.
Flatworld believes the business process outsourcing (BPO) industry will pave the way for business process automation (BPA). Automation, machine learning (ML) and artificial intelligence (AI) are already disrupting the BPO industry. In an effort to stay ahead of the curve, Flatworld signed a strategic partnership with Quadratyx in 2017 to offer high-end data science services. Quadratyx is a rapidly growing Data Science and AI company with specific products and teams built to automate key back office functions which help enhance the efficiency of people interacting with machines.
At Flatworld, lending a helping hand in the social and economic development of communities is very important. Beyond Business is Flatworld Philippines’ corporate social responsibility initiative. Its primary mission is to enable and empower people in its city by providing skills for better quality of life, through training and employment. Flatworld Philippines partners with communities around it to expand its impact by giving time, effort and resources to make a difference through various outreach programs. Its corporate responsibility also extends to addressing key environmental issues for a more sustainable planet, and encouraging employee involvement by volunteering their time and skills for social causes.
“Flatworld’s refined systems, processes and best practices provide consistent and high-quality tailor-made solutions to enterprises worldwide”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group