“The dependence on key customers, especially in a cyclic industry like aviation, can lead to painful downsizing if contracts are lost – which means you have to always have a Plan B, and have to manage downturns in a way that inflicts the least damage to your employees, your reputation and your business in the long term. Safety management is a continuous and all-comprising challenge with frequent set-backs, which in my case led to a life-long, almost obsessive search for ways to help people make less mistakes and, thus, make flying a little bit safer,”
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