Complete Human Network rides the enterprise mobility wave.
Established in 2012, Complete Human Network Sdn Bhd (CHN) is a Malaysian-based IT service provider. A purpose built Mobile First Provider, they pioneered providing Enterprise Mobility as a Service (EMaaS) in Asia Pacific. CHN holds a proven track record servicing a wide range of customers, both locally and regionally, ranging from government and government-linked companies, banking and insurance, oil and gas, utilities, aviation, FMCG, retail, healthcare, hospitality, SMEs and more.
Their B2B2C business model has been effective in extending EMaaS service to companies and their mobile workforce (employees, contractors, agents, and sales & services mobile workers) both offline and online. CHN is currently managing over half a million devices from customers such as Petronas Group of companies, Malaysian Airlines Berhad, Lembaga Hasil Dalam Negeri (LHDN), Malaysia Communication and Multimedia Corporation (MCMC), AIA, MCIS, eTiqa, SunLife, Malayan Banking, Celcom, Astro, Air Asia, Bank Negara Malaysia, Shopee, Uniqlo, Sanofi, F&N and PayPal, just to name a few.
The current global Covid-19 pandemic has accelerated digital adoption, further strengthening their position that going digital is no longer an option, and that embracing digitalization will become part of the ‘new norm’ moving forward. As such, CHN is confident that their EMaaS segment of business will continue growing in the next few decades. Coupled with their pay-per-use model, companies gain the flexibility to scale up or down based on their digitalization readiness without incurring huge up-front investment, a particularly effective and risk adverse approach.
Being a service-oriented company, CHN closely engages with its customers and their respective industries, especially through their 24/7 support center. This allows them to pre-empt potential challenges and market demand changes affecting their business, a much-valued feedback channel by their customers as this enables almost instantaneous fine tuning of their business. This is a clear differentiation of CHN’s service from others in the region as they “humanize digital experience” of their customers.
On the global front, CHN is connected to the global mobility trend constantly through their partnership with Global Enterprise Mobility Alliance (GEMA), a Swiss based Mobility Managed Service company that provides global mobility services through in-country experts such as CHN, who is also one of the few GEMA’s Mobility Managed Service licensed providers in Asia Pacific.
As enterprise mobility and data security are two sides of the same coin working with one another, CHN adds value to company mobility solutions by achieving compliance with regulated standards of data protection for a variety of corporate environments. They have teamed up with technology partner such as Apple, Microsoft, Google, Samsung, VMWare, MobileIron, Jamf, Zimperium and more establishing an ecosystem of secure mobile devices, which is the core of digitalization.
In addition to that, CHN offers end-to-end device life cycle management, mobile security solution, device protection and telco service to clients, freeing them from making heavy upfront investments whilst minimizing the complexity of digital transformation. A utility-based business model that provides mobility and security, the two essentials on a monthly basis at a premium, according to customers’ needs and necessity. As part of CHN’s continuous growth in its digital services offering, CHN has just recently launched its digital payment solution, forging a strong digital payment partnership with leading banks in Malaysia, appointed as one of the first master merchant of Tap2Phone to provide digital payment onboarding service.
As a responsible corporate citizen, CHN believes that Corporate Social Responsibility (CSR) initiatives are important to the environment, companies and the next generation. They are currently involved with efforts to re-skill and hire unemployed individuals, working with Talent Corp and the Malaysian government; targeting people who have been affected by the pandemic. They also volunteer in universities and colleges, coaching students on potential careers in the Cybersecurity and mobility field of business.
Over the years, CHN has amassed numerous awards, among them Apple ‘Best Enterprise Partner Award’, CIO Outlook ‘Top 10 Most Admired Tech Solution Provider Companies’ from 2017 to 2020, ‘Iron Partner of MobileIron (Highest Level)’, ‘Google Android Enterprise Partner (Managed Services partner & Device Reseller)’ and ‘Vmware Workspace One Strategic Partner’.
With this, CHN is well on its way to achieving their mission ‘to be the digital platform of choice of everyone as they grow to become the largest and fastest growing Enterprise Mobility service provider in Asia.
“Enterprise Mobility is a gateway to increasing productivity while reducing costs. Replacing traditional paper-based workflow to mobile interface decreases the operational costs of business, while seamless data interaction through web and mobile interfaces save time and money for organizations. This is one of the key success factors of Digitalization for companies. Complete Human Network helps organizations bridge this divide, bringing about better productivity, and work-life balance.”
Shanggari Balakrishnan, Chief Executive Officer, MORS Group